Chatbots
Deliver instant responses to comments and messages across WhatsApp, Facebook Messenger, Instagram and your website with our AI-powered chatbot platform. Automate FAQs, lead capture, order tracking, reservations and customer support, all integrated with your CRM and e-commerce systems.
What’s included by default
- Website and WhatsApp bots
- Knowledge-base integrations
- Hand-off to human agents
Additional value from our team
- Cross-platform chatbots for WhatsApp Business, Facebook Messenger, Instagram and website chat
- Auto-reply to comments and private messages, with sentiment detection and keyword triggers
- Multi-language conversation flows powered by AI & NLP with fallback to live agents
- Integration with CRM & e-commerce platforms for lead capture, orders, booking & payment links
- Comment & like management on social posts, auto-moderation and engagement tracking
- Automated campaigns via WhatsApp broadcast & mass messaging in line with platform policies
- Integration with payment gateways, shipping & delivery providers for order status updates
- Dashboard for conversation analytics, user segmentation and performance reporting
- Role-based access, custom chatbot scripts & conversation templates
- Deployable on Odoo & Laravel back-end with APIs for Slack, Telegram, Viber and more
About this solution
AI-driven chatbots that automate customer support, answer comments and messages, and capture leads 24/7 across WhatsApp, Facebook, Instagram and your website.
Chatbots unify the way you interact with customers across WhatsApp, Facebook, Instagram and your website. Our platform provides drag-and-drop conversation flows and AI/NLP modules to understand questions, respond automatically, and hand off to agents when needed. The bot can capture leads, book appointments, track orders, gather feedback, and even process payments. Social media comments and messages are automatically replied to or moderated, with configurable rules and triggers. Integration with your CRM and e-commerce systems ensures contacts, orders and support tickets are synced across channels. Broadcast campaigns can be scheduled for WhatsApp and Messenger with segmentation and opt-in compliance. The bot works in multiple languages, and you can deploy custom flows for different customer segments. The platform includes analytics dashboards showing conversation volumes, response times, and conversion metrics. On the back end, we build on Odoo, Laravel and Node.js with secure APIs for Slack, Telegram, Viber and other channels, so you can extend or customise as required.
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